Privacy nouce & Privacy

Privacy

Vaims Solution Private Limited ("TLU" or "We") takes the privacy of your information seriously. This privacy policy explains how we collect, use, share, and protect your personal information when you use our app. It also describes the purpose for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices. By using our app, you agree to the terms and conditions of this policy. If you do not agree with this policy, please do not use our app.

What information do we collect?

We collect two types of information from you: personal information and non-personal information.

Personal information

Personal information is any information that can be used to identify you as an individual, such as your name, email address, phone number, or location. We collect personal information from you when you:

  • 1. Register for an account on our app.
  • 2. Upload or download client details to or from the admin
  • 3. Contact us for customer support or feedback
  • 4. Participate in any surveys, promotions, or contests on our appWe do not collect any sensitive personal information from you, such as your credit card details, health information, or biometric data.

Non-personal information

Non-personal information is any information that cannot be used to identify you as an individual, such as your device type, operating system, browser, IP address, or app usage statistics. We collect non-personal information from you automatically when you use our app. We use this information to improve our app performance, functionality, and user experience.

How do we use your information?

We use your personal information for the following purposes:

1. To provide you with the services and features of our app

2. To communicate with you about your account, transactions, or inquiries

3. To send you updates, newsletters, marketing materials, or other information that may interest you

4. To personalize your app experience and tailor our content and offers to your preferences

5. To conduct research and analysis to improve our app quality and customer satisfaction

6. To comply with any legal obligations or requests from authorities We use your non-personal information for the following purposes:

7. To monitor and analyze our app performance, functionality, and user behavior

8. To diagnose and resolve any technical issues or errors on our app

9. To prevent fraud, abuse, or illegal activities on our app

10.To enhance our app security and protect your information

How do we share your information?

We do not sell, rent, or trade your personal information to any third parties without your consent.

We may share your personal information with the following parties only for the purposes described in this policy:

Our service providers who help us operate our app, such as hosting providers, cloud storage providers, payment processors, analytics providers, or email service providers. We ensure that these service providers have adequate security measures and confidentiality agreements in place to protect your information.

Our business partners who offer products or services that may complement or enhance our app features or benefits. We will only share your information with these partners if you opt-in to receive their offers or promotions.

Our affiliates or subsidiaries who are part of our corporate group and share our business objectives and values. We will only share your information with these entities if they adhere to this policy and applicable laws.

Law enforcement agencies or regulators who request your information in accordance with the law or a court order. We will only disclose your information if we believe it is necessary to comply with a legal obligation or to protect our rights, property, or safety. We may share your non-personal information with any third parties for any lawful purposes.

How do we protect your information?

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. We use various technical and organizational measures to safeguard your information, such as encryption, firewalls, password protection, access control, backups, and audits. However, no method of transmission or storage is 100% secure and we cannot guarantee the absolute security of your information.

You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect any unauthorized activity on your account.

What are your rights?

You have the following rights regarding your personal information:

1. The right to access your personal information that we hold about you and request a copy of it

2. The right to correct any inaccurate or incomplete personal information that we hold about you

3. The right to delete or erase any personal information that we hold about you that is no longer necessary for the purposes for which it was collected

4. The right to restrict or limit the processing of your personal information that we hold about you if you have a valid reason

5. The right to object to the processing of your personal information that we hold about you if you have a valid reason

6. The right to withdraw your consent to the processing of your personal information that we hold about you at any time

7. The right to data portability which allows you to receive your personal information that we hold about you in a structured, commonly used, and machine-readable format and to transmit it to another service provider

8. The right to lodge a complaint with a supervisory authority if you are not satisfied with how we handle your personal information

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable time and in accordance with applicable laws. We may ask you to verify your identity before processing your request.

We may also charge a reasonable fee or refuse your request if it is manifestly unfounded or excessive.

How do we use cookies and other tracking technologies?

Cookies are small text files that are stored on your device when you visit a website or use an app. They help us recognize your device, remember your preferences, enhance your app functionality, and deliver relevant ads to you. We may also use other tracking technologies, such as web beacons, pixels, or scripts, to collect similar information about your app usage and activity. You can manage your cookie preferences by changing the settings on your device or browser. You can choose to accept or reject all cookies, or to receive a notification when a cookie is set. However, if you disable or reject cookies, some features or services of our app may not function properly or may be unavailable to you.

How do we handle children's privacy?

Our app is not intended for children under the age of 13 and we do not knowingly collect any personal information from children under 13. If we become aware that we have collected any personal information from a child under 13, we will delete it as soon as possible. If you are a parent or guardian and you believe that your child has provided us with any personal information without your consent, please contact us using the details provided below.

How do we update this policy?

We may update this policy from time to time to reflect changes in our app features, data collection practices, or legal requirements. We will notify you of any material changes by posting a notice on our app or by sending you an email. Your continued use of our app after the effective date of the updated policy will constitute your acceptance of the changes. We encourage you to review this policy periodically to stay informed about how we protect your personal information.